Emergencies often come at the worst time: in the middle of the night, on a public holiday, on a Sunday or sometimes the day before leaving on vacation. In this case it can be really difficult to find a competent professional for a quick, efficient and affordable intervention. What to do when you find yourself in such a situation? Here are some tips to avoid getting trapped.
Choose a recognized and reputable professional
In the event of a plumbing emergency, the first instinct should be to call in qualified plumbers, having all the approvals and being part of a recognized corporation, for example the Corporation of Master Pipe Mechanics of Quebec (CMMTQ).
We must therefore avoid contacting craftsmen found at random, in a small ad left in the street or in a store for example. So as not to have any unpleasant surprises, bet on the security offered by a professional plumber with a storefront and who can above all guarantee you to have the professional insurance required for the exercise of his profession.
To do this, he must send you by email or on your mobile a copy of his insurance certificate for the current year with proof of payment of the contribution. This is not trivial, because in the event of a claim or faulty work you will have greater financial recourse.
The notoriety of a plumber can also come from a recommendation from those around you. This is often how you quickly find that gem: by asking your neighbors or friends. A good plumber will also rely a lot on word of mouth and ensure your complete satisfaction so that you can recommend him in turn.
A professional listening
In an emergency situation, the plumber must first reassure the client and ask him questions in order to know the nature of the emergency and the work to be done. He must try to give advice and recommendations on behaviors to adopt while waiting for his trip. This first contact by phone is very important in trying to limit the damage. It is often in the first few minutes of this interview that the bond of trust will be established.
Beyond the essential listening, he must spontaneously offer you a quote or at least give you a price over the phone so that there are no unpleasant surprises once there.
A serious plumber should not take advantage of the customer's situation of distress or panic to offer him unnecessary work. Indeed, sometimes some dishonest craftsmen abuse the customer's lack of knowledge in the matter to extract money from them and inflate the final bill.
We must therefore remain vigilant and also know how to ask the right questions. The plumber who intervenes in an emergency must be reassuring and available. During the intervention, if he changes defective parts, he must leave them at your disposal in the event of subsequent difficulty or a dispute about the quality of his work and the merits of his technical choice.